Cookie Policy

What Are Cookies?

Cookies are small text files that are placed on your computer or mobile device when you visit our website. They are widely used to make websites work more efficiently and provide a better user experience. Cookies contain information that is transferred to your device's hard drive.

How We Use Cookies

TwaggCommu uses cookies and similar technologies to:

• Enable essential website functionality
• Remember your preferences and settings
• Analyze website traffic and user behavior
• Improve our services and user experience
• Deliver relevant content and advertisements
• Provide security features and fraud prevention

Types of Cookies We Use

Necessary Cookies

These cookies are essential for the proper functioning of our website. They enable core functionality such as security, network management, and accessibility. Without these cookies, our website cannot function properly.

Examples:

• Session management cookies
• Authentication cookies
• Load balancing cookies
• CSRF protection tokens

Analytics Cookies

These cookies help us understand how visitors interact with our website by collecting and reporting information anonymously. This data helps us improve our website's performance and user experience.

Information collected includes:

• Pages visited and time spent on each page
• How users navigate through our site
• Which links are clicked
• Browser and device information
• Geographic location (country/city level)

Third-party services we may use:

• Google Analytics
• Hotjar (user behavior analytics)

Marketing Cookies

These cookies track your browsing habits to enable us to show you personalized advertisements and content. They may also be used to limit the number of times you see an advertisement and measure the effectiveness of advertising campaigns.

Uses include:

• Personalizing content and advertisements
• Measuring ad campaign effectiveness
• Retargeting website visitors
• Social media integration

Third-party services we may use:

• Google Ads
• Facebook Pixel
• LinkedIn Insight Tag

Cookie Duration

Cookies can be either "session cookies" or "persistent cookies":

Session Cookies

These are temporary cookies that are deleted when you close your browser. They help us remember your actions during a single browsing session.

Persistent Cookies

These cookies remain on your device for a set period or until you delete them. They help us remember your preferences across multiple visits.

Our typical cookie retention periods:

• Necessary cookies: Session to 1 year
• Analytics cookies: 2 years
• Marketing cookies: 30 days to 2 years

Third-Party Cookies

Some cookies on our site are set by third-party services. We work with reputable partners who maintain their own privacy and cookie policies:

Google Analytics

We use Google Analytics to understand how our website is used. Google Analytics cookies collect information about your use of our site in an anonymous form.

Privacy Policy: https://policies.google.com/privacy

Social Media Platforms

Our website includes social media features (Facebook, LinkedIn, Instagram, YouTube) that may set cookies to enable their functionality.

Managing Your Cookie Preferences

Cookie Consent Manager

When you first visit our website, you'll see a cookie consent banner that allows you to:

• Accept all cookies
• Accept only necessary cookies
• Customize your cookie preferences

You can change your cookie preferences at any time by clicking "Cookie Settings" in the footer of our website.

Browser Settings

You can also control cookies through your browser settings. Most browsers allow you to:

• View and delete cookies
• Block cookies from specific sites
• Block third-party cookies
• Delete all cookies when closing the browser

Popular browser cookie settings:

• Chrome: Settings > Privacy and security > Cookies and other site data
• Firefox: Settings > Privacy & Security > Cookies and Site Data
• Safari: Preferences > Privacy > Cookies and website data
• Edge: Settings > Cookies and site permissions

Opting Out of Analytics

You can opt out of Google Analytics tracking by installing the Google Analytics Opt-out Browser Add-on: https://tools.google.com/dlpage/gaoptout

Impact of Disabling Cookies

While you can browse our website with cookies disabled, please note that:

• Some website features may not work properly
• You may need to re-enter information repeatedly
• Your user experience may be less personalized
• We may not be able to remember your preferences
• Some functionality like forms may not work correctly

Updates to This Cookie Policy

We may update this Cookie Policy from time to time to reflect changes in our practices or applicable laws. When we make changes, we will:

• Update the "Last updated" date at the top of this policy
• Notify users of material changes through our website
• Provide clear information about what has changed

Your Rights

Under applicable privacy laws, you have rights regarding cookies and personal data, including:

• The right to know what cookies are being used
• The right to control which cookies are set
• The right to access data collected through cookies
• The right to request deletion of data collected through cookies
• The right to object to cookie-based processing

Contact Us About Cookies

If you have questions about our use of cookies or this Cookie Policy, please contact us:

TwaggCommu Pty Ltd
Level 15, 123 Collins Street
Melbourne VIC 3000
Australia

Email: [email protected]
Phone: +61 3 9876 5432

Related Policies

This Cookie Policy should be read in conjunction with our:

• Privacy Policy - How we handle your personal information
• Terms of Service - The terms governing your use of our website