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Privacy Policy

Last updated: August 13, 2025

Introduction

TwaggCommu Pty Ltd (ABN: 12 345 678 901) ("we", "us", or "our") respects your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website twaggcommu.com or use our services.

Information We Collect

Personal Information

We may collect personal information that you voluntarily provide to us when you:

  • Register for our courses or services
  • Subscribe to our newsletter
  • Contact us through our website or email
  • Participate in surveys or feedback forms
  • Attend our training sessions or workshops

This information may include:

  • Name and contact information (email address, phone number, postal address)
  • Professional information (job title, company, industry)
  • Payment information (processed securely through third-party providers)
  • Course preferences and learning objectives
  • Communication records and feedback

Automatically Collected Information

When you visit our website, we may automatically collect certain information about your device and usage patterns:

  • IP address and browser information
  • Pages visited and time spent on our website
  • Referring website and search terms
  • Device information and operating system
  • Cookies and similar tracking technologies

How We Use Your Information

We use the collected information for the following purposes:

  • Providing and managing our courses and services
  • Processing payments and managing enrollments
  • Communicating with you about our services
  • Sending newsletters and educational content (with your consent)
  • Improving our website and services
  • Responding to your inquiries and providing customer support
  • Complying with legal obligations
  • Analyzing usage patterns to enhance user experience

Information Sharing and Disclosure

We do not sell, trade, or rent your personal information to third parties. We may share your information in the following circumstances:

Service Providers

We may share information with trusted third-party service providers who assist us in operating our website, conducting business, or providing services to you, including:

  • Payment processing companies
  • Email marketing platforms
  • Web hosting and analytics services
  • Customer relationship management systems

Legal Requirements

We may disclose your information if required to do so by law or in response to valid requests by public authorities (e.g., court orders, subpoenas).

Business Transfers

In the event of a merger, acquisition, or sale of assets, your information may be transferred as part of the business transaction.

Data Security

We implement appropriate technical and organizational security measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. These measures include:

  • SSL encryption for data transmission
  • Secure server infrastructure
  • Access controls and authentication procedures
  • Regular security assessments and updates
  • Employee training on privacy and security practices

Your Rights and Choices

Under Australian privacy law, you have the following rights regarding your personal information:

Access and Correction

You have the right to request access to your personal information and to request correction of any inaccurate or incomplete information.

Withdrawal of Consent

You may withdraw your consent for marketing communications at any time by clicking the unsubscribe link in our emails or contacting us directly.

Data Portability

You may request a copy of your personal information in a structured, commonly used format.

Deletion

You may request deletion of your personal information, subject to legal retention requirements.

Cookies and Tracking Technologies

Our website uses cookies and similar tracking technologies to enhance your browsing experience. You can manage your cookie preferences through our Cookie Settings, which can be accessed through the footer of our website.

We use the following types of cookies:

  • Necessary Cookies: Essential for website functionality
  • Analytics Cookies: Help us understand how visitors use our website
  • Marketing Cookies: Used to deliver relevant advertisements

Data Retention

We retain your personal information for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law. Generally:

  • Course enrollment and payment records: 7 years (for tax and legal compliance)
  • Marketing communications: Until you unsubscribe
  • Website analytics data: 26 months
  • Support inquiries: 3 years

International Data Transfers

Your information may be transferred to and processed in countries other than Australia. We ensure that any such transfers comply with applicable privacy laws and that appropriate safeguards are in place.

Children's Privacy

Our services are not directed to individuals under the age of 18. We do not knowingly collect personal information from children under 18. If you become aware that a child has provided us with personal information, please contact us immediately.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or applicable law. We will notify you of any material changes by posting the updated policy on our website and updating the "Last updated" date.

Contact Information

If you have any questions, concerns, or requests regarding this Privacy Policy or our privacy practices, please contact us:

TwaggCommu Pty Ltd
Level 15, 123 Collins Street
Melbourne VIC 3000
Australia

Email: [email protected]
Phone: +61 3 9876 5432

Complaints

If you believe we have not handled your personal information in accordance with this Privacy Policy or Australian privacy laws, you may lodge a complaint with us. If you are not satisfied with our response, you may contact the Office of the Australian Information Commissioner (OAIC) at www.oaic.gov.au.

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